Our Services

AI automation made for e-commerce.

Four focused services, each engineered around your Shopify store's products, data and workflows — not off-the-shelf templates. Every one is built to run 24/7 and hand off to your team when a human is needed.

24/7 AI Customer Support

Your AI agent resolves the conversations that make up most support volume — instantly, on-brand, around the clock.

24/7 Support Human Handoff Multilingual-ready

Service 01

AI Customer Support Agents for Shopify

An AI agent trained on your products, policies and FAQs — handling the everyday support conversations so your team stays focused on high-value work.

24/7 support — weekends, nights and peak season covered automatically
Instant answers to common FAQs and product information questions
Order tracking and order status queries resolved from your store data
Shipping, delivery and returns/refunds guidance per your policies
Automatic human handoff for complex or sensitive conversations

Coverage24/7 / all timezones

DataYour store + KB

HandoffRule-based

Automation That Removes Busywork

Repetitive e-commerce tasks executed automatically — faster, consistent and always up to date.

Order Updates Returns Handling Workflow Triggers

Service 02

E-commerce AI Automation

We automate the workflows that burn your team's time — from order notifications to return follow-ups — using AI to keep every step accurate and responsive.

Automated order, shipping and delivery updates to customers
Return and refund intake routed through your existing policy
Repetitive support tasks resolved before they reach your team
Connected across the tools your store already uses
Human-in-the-loop controls where you want approval before action

FocusRepetitive tasks

OutcomeLess manual work

SetupPer your stack

Smarter Discovery, Higher AOV

Recommendations that guide shoppers to the right product — naturally, in conversation.

Intent Matching Upsell / Cross-sell Catalog-aware

Service 03

AI Product Recommendation Systems

Recommendation logic that understands what a shopper is looking for and matches it to your catalog — supporting discovery, upsell and cross-sell without ever feeling pushy.

Maps customer intent and conversation context to relevant products
Guides shoppers through discovery and comparison questions
Encourages upsell and cross-sell aligned with their needs
Built on your live catalog — current pricing and availability
Designed to feel like helpful guidance, not a sales pitch

Use caseDiscovery & sales

SourceYour catalog

ImpactHigher AOV

Your Store, Your Rules

Tailored AI flows and integrations designed around exactly how your business operates.

Custom Integrations Tailored Logic Ongoing Tuning

Service 04

Custom Shopify AI Workflows

When your store needs automation that's specific to you — custom triggers, integrations and logic built around your operational reality.

Custom AI automation flows designed around your workflows
Integrations with the tools and platforms you already use
Triggers, routing and logic defined for your business rules
Built to evolve as your store, catalog and policies change
Monitoring and tuning included as part of the service

ApproachFully custom

ScopeDefined with you

LifecycleOptimized ongoing

Common questions

Frequently asked questions

What does a SYMIDIC AI customer support agent handle?

FAQs, product information, order tracking, shipping and delivery questions, and returns/refunds guidance — powered by your store's data and policies, with automatic handoff to your team for complex or sensitive conversations.

Will the AI agent know my products and policies?

Yes. During setup, the agent is integrated with your Shopify product catalog, order data, FAQs and support policies, so every response reflects your actual business content.

What happens when the AI can't answer a question?

The AI agent seamlessly hands off to a human on your team. You define the triggers — topic, complexity, sentiment or other criteria.

Do I need technical knowledge to get started?

No. SYMIDIC handles the build, integration and launch. You define your requirements during the discovery call and we take care of the rest.

How is pricing determined?

Pricing is tailored to your store's scope — complexity, integrations and usage. You'll receive a clear proposal after the discovery call.